My approach to employee relations is based on many things. When I enter into a conversation with a manager about a difficult situation they are having with an employee, here are some of the things I consider…

My 17 years of experience in HR, includes regular updates on employment law and best practices. I am not an attorney, but I do stay very current in this area. My radar is always on. When I’m assisting employers and employees, I want to find the best possible solution, and do it in a way that is going to reduce liability. Fortunately, doing the right thing, also leads to keeping employers out of hot water!

At the heart of employee relations is just that… how employees relate to each other.

My years of working with people has taught me many things. While I’m not a psychologist, every profession has their tools of the trade. What are mine? Models for understanding, and working with human behavior. I have my tried and true, and I’m constantly on the lookout for new insights. Here’s a few of my favorites…

• Myers-Briggs based personality tests. I especially like the easy interface of the 16 Personalities website. I’m an INFJ. Take a read and see if you think it sounds like me… If you know me, I think you’ll say it’s spot on. I love helping others to see how different we all are, and how understanding those difference can make a world of difference.
  
• Adlerian based psychology, Positive Discipline and Mistaken Goals. I learned about all this 12 years ago and have been using them ever since.  I will soon be a Certified Empowering People in the Workplace Facilitator, and it’s all about helping people to get along and be successful in the workplace by using positive discipline techniques. I’ve been using this intuitively for many years, and this specialized training geared to the workplace will bring these skills to a whole new level. Check out this article in Forbes, about Positive Discipline in the workplace.
  
• The Four Tendencies by Gretchen Ruben is a quick read, and so insightful.  You can even take a Four Tendencies Quiz.  Figuring out your own tendency is very eye opening, and as you learn about yourself, you can’t help but notice tendencies in those around you. This is a really helpful tool for managers to see what motivates their staff.
  

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So, when I get into problem solving mode around employee issues, this first thing I do is, listen. Then, I head to my tool box and get to work!

If you click on the links above, I hope you find the insights as helpful as I do. Feel free to reach out if you have questions.